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Frequently Questions – Kitchen Department
Ordered before 5:30Pm - and get on same day

Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

What are the benefits of registering with kitchendepartment.in ?

Apart from becoming a member in our family and treating yourself to affordable lifestyle products, you will be able to store your details so that you need not re-enter every time on making a purchase.

Be eligible for hottest deals and promotions that we bring for our customer front.
Be informed of fresh new merchandise and happenings at kitchendepartment.in and more

How do I register in kitchendepartment.in ?

Simply click on the ‘Register or My Account’ icon on top right corner in kitchendepartment.in home page. You will be asked your name, email and few other details on entering which a confirmation link will be sent to your email id. On clicking on the confirmation link sent, you are all set to enjoy a new shopping experience with us.

I have forgotten my account password. What do I do?

On trying to sign up there is a “Forgot Password” link you can use to generate a new password for your account with us. Guard your password to prevent malpractice.

Why does the product I received look different from the image I saw on the site ?

Please ensure the delivery slip and order transaction mentioning the product name and compare it with what you have received. In case of discrepancies between ordered and shipped product, kindly get in touch with our customer care team for help. We take utmost care to deliver the exact product as it is shown in our website, in pristine condition but the images shown in the website may differ slightly from the actual product due to high resolution of image, ambient lighting and flash used during photo shoot of product.

Why does the product I received look different from the image I saw on the site ?

Star products are special products and are mostly our own brand of high quality health and beauty products. You can find and purchase them on kitchendepartment.in website.

Does all product have guarantee of kitchendepartment.in ?

All products are guaranteed as per manufacturers standard. kitchendepartment.in is not responsible for the same & u may need to contact the brand directly in case of any defects on the product.

How can I pay for an order in kitchendepartment.in ?

We have a variety of innovative payment methods like coupon redemption and the traditional secure payment gateway. Payment gateway in turn allows you to pay using credit card, debit card or through netbanking, and Cash on delivery options are also available but only in some regions of Madhya Pradesh, you can get the details while entering your ‘PINCODE’

Is it safe to give my credit card or debit card or net-banking details through KitchenDepartment.in payment gateway ?

Yes, absolutely. We use a third party payment gateway that is certified for security and they in turn use SSL encryption for transfer of data like card number, name, expiry date, password etc so that the details are not traceable through the network. Also, none of these data are stored explicitly anywhere on our site or server making it completely safe to transact with your card or net-banking details.

How do I carry out an order in kitchendepartment.in website ?

  • Register with kitchendepartment.in using your email id.
  • Choose a password.
  • Then click on Sign Button.
  • Navigate to our home page. Latest products and available discounts are mentioned there for an easy pick.
  • You can also find a category banner with links to categories. On choosing them you are shown the products page.
  • Click on the products you like to buy and add them to your shopping cart. Continue until all products you require are in your cart.
  • Click on ‘Checkout’ and enter your personal details like name, shipping address, billing address etc.
  • kitchendepartment.in accepts a variety of payment methods (Please refer to ‘Payments’ section of FAQ). Choose the most convenient one to complete your transaction.
  • Receive your product at doorstep and enjoy shopping with kitchendepartment.in again.

How do I know that my order has been processed ?

Once your order has been recorded and payment authorised, you will receive an email containing the details of your order from kitchendepartment.in, In this email you will be provided with a unique Order ID, a list of the item(s) you have ordered.

Can I order a product that is marked as ‘Out of Stock’ ?

Unfortunately, products listed as ‘Out of Stock’ are not available for sale. Please contact our customer care for more details on its restocking.

I have ordered a product. How long does it take for delivery ?

We strive for quick deliveries. Your order maximum takes 2 to 3 days to reach your doorstep, if it is shipped to metros, major cities and state capitals. For non major cities and places, the order usually takes 5 days from the time it is confirmed by us. In some locations delivery may take longer depending on accessibility and the proximity/reach of our logistics partners.

How do you pack the items before shipping ?

We take utmost care to pack each item according to its fragility and transit time to doubly ensure that your product reaches you safely.

What are delivery charges ? Why am I being charged that amount on my bill ?

Delivery charges are a small amount of payment that is collected from the customer due to cost incurred with safe packaging, dispatch, trucking, transit and delivery of product. There is however some offers or conditions based on which we waive delivery charges from time to time. Please refer our website for more details.

The site says product cannot be shipped to my location. What can I do to receive it ?

Please email our customer care centre mentioning your exact address, location and pincode and we will let you know on the logistics. Alternatively you can walk into our retail stores to pick up any product you like and can redeem your coupon there too. To know about our store locations, please check our website.

I live in a remote location. How can I ensure that you deliver to my location ?

While browsing products, you can find a text box saying ‘Check product delivery to my pincode’. Enter your pincode to know if the product can be delivered at your doorstep. Currently we cover about 50+ pincodes throughout MadhyaPradesh.

Do you ship internationally ?

As for now KitchenDepartment does not ship internationally. We serve about 50+ pincodes within MadhyaPradesh.

I have made an order and now I wish to cancel it. What is the procedure ?

Once payment is processed and transaction is authorised, cancellation of an order is not possible.

What is kitchendepartment return policy ?

Returns of product is not possible unless you receive in damaged condition and then also should subject to terms and conditions of products bought. Please check the product description, as certain products cannot be returned. To initiate a return, please get in touch with our Customer Service team or check the returns policy. Once we receive the returned item our Customer Service team will get back to you on the status product exchange if product is not opened.